5. Account and Password Questions

Why do I need to set up an account in the checkout ?  Why do you need my email address and phone number ?

When you are going through the checkout to finish your purchase the site asks for information needed to process your order.  We ask for your email address so we can send you an email with order and shipping confirmation.  We ask for your phone number so that we can notify you if there is a delay or question with your order.  We do not sell or share your personal information.  It will only be used to fulfill your order. For more information see our privacy policy.

Back to top

Why do I need a password ?

We ask you to choose a password so that you will have a unique account at Hey Viv ! Once you have entered your email address and a password the checkout will store your shipping address for future orders to make reordering quick and easy. Your password will also allow you to log into the site and check on the status of your order.

Make your password short and easy to remember. If you forget your password, go to www.heyviv.com and click on "Shop" on the top toolbar, then on "Sign In". There you'll see "Forgot your password? Click Here Follow the directions and your password will be sent to your email.

If we placed your order for you over the phone then we used the beginning your email address (the part before the @ symbol) or your last name as the password.

Back to top

Back to FAQ list.