HomeAbout UsShopContact UsPoliciesDiscount Policy Discount Policy Grading and Condition Grading and Condition Holiday Shopping Help Holiday Shopping Help International Orders International Orders Printable Flyer Printable Flyer Privacy and Security Policy Privacy and Security Policy Purchase Orders Purchase Orders Quick Shipping Shipping Guide - Quick Shipping Return and Exchange Return and Exchange Vintage 101Clothing Care Section Tips for Crinolines Care - How to Fold, Fluff and Store Net Petticoats Vintage Hats - Basic Care Vintage Clothing - Care and Cleaning Creative Fix It Ideas for Vintage Clothing Costume Help Section Easy Ways to Accessorize a 50s Style Poodle Skirt Vintage Clothing – Compliment Your Style with a 50’s Hairdo Fun 50's - Fashion Facts and Tips How Do You Know You're a Vintage Clothing Fanatic? The Luxury of a Pair of Stockings A Lady Always Wears Gloves Fluffy Crinolines Reference Section Glossary of Vintage Clothing Terms Shopping Help Section How to Find Plus Size Vintage Clothing and Make it Fit Size Help - Measuring Vintage Clothing & Costumes FAQ1. Contacting Customer Service How do I reach a real live person? I would like to place my order over the phone. 2. Discounts I'm having a party, event or putting on a play and I need costumes and accessories. Do you offer discounts? 3. Help in Placing Orders Online I'm got an error message or the screen went blank or I'm having difficulty placing my order online. What do I do ? 4. Making Changes to Orders How do I change my order / change my method of payment / make it a Rush Order once I've placed my order? 5. Account and Password Questions Why do I need to set up an account in the checkout ? Why do you need my email address and phone number ? Why do I need a password ? 6. Payment What forms of payment do you accept? What's the address for sending payments? How do I pay with a credit card for my order? I'm having trouble using my credit card or paypal. Have you received my payment? Do you accept Purchase Orders ? 7. Questions about Hey Viv ! Products What colors, sizes and styles do the Poodle Skirts come in? How do I know if an item is in stock? I want to buy something but it says this item not available or the color I want is not showing up in the drop down list as a choice. Do you have a catalog you can send out? 8. Returns and Exchanges What is the return policy? 9. Shipping What are the shipping charges? How quickly will my order get shipped and when will I receive it? I need this as a Rush Order. Can I let you know special shipping instructions or how quickly I need it? Can I get my order sent Overnight? Once my order is shipped how do I know when I'll get it? How are APO and APO AE orders shipped ? Do you ship Internationally? What are the shipping charges? How do you handle Back Orders ? Do you let customers know when an item is on Back Order ? Site Map
